The 30-calendar day delays may be consecutive. Termination would be postponed 30 days if adverse effect on a resident's illness or disability; certification by licensed physician required. Need to turn off electricity at an address and close your account? Utilities are prohibited from terminating service to low-income households where occupants present certification that a household member is seriously ill or is an infant under 12 months of age. Medical Certifications. Customer is expected to enter into a payment plan. If you do not remember your login credentials, please click here. Generally, these rules mainly apply where the weather gets very cold and may come with restrictions on who can and cannot be disconnected. Consumer line: 317-232-2712 or 800-851-4268. Customer must enter into a deferred payment plan if termination is postponed. New Hampshire - Approval from the state is needed to shut-off elderly customers 65 or older during November to April. Our simple transfer service makes it easier. Because disconnections during protection dates are considered detrimental to the health of the customer's household, the utility company must make three additional attempts to contact the customer before disconnection. Temperature-based restrictions if unable to pay and has exhausted available assistance or is actively seeking assistance, or can pay, but only in installments. No termination of utility service between protection dates for customers at or below 250% of the Federal poverty level (150% of the Federal poverty level for customers of one specific municipal gas utility). Consumer line: 866-380-9816 or 919-733-9277. Emergency termination rule, effective until January 2, 2011 - NGrid customers with a shutoff or shutoff notice who owe less than $1,000 pay 20 percent of their arrears and agree to pay the rest over a 18-month period; those owing $1,000 to $2,499 pay 15 percent down and the rest over a 24-month period and those owing $2,500 pay 10 percent over 36 months. 10K - 2021. 4-6101; 702-486-2600 (Vegas); 775-684-6100 (Reno). Consumer line: 303-894-2070 (Denver) or 800-456-0858. If a household member has a serious medical condition, certified by a doctor, disconnection is delayed for 30 additional days. Consumer line: 800-392-8050 (toll free) or 334-242-5211. Disconnection may be delayed for 20 days if the customer has applied for financial assistance including SSI. To avoid unauthorized access, youll still have to enter your password. If life support equipment is needed a "load limiter" is installed that allows enough electricity to run the equipment. Delaware city water systems. The Public Service Commission has amended the state's cold weather rule to ban winter natural gas disconnections of certain income-eligible households provided they make a minimum payment, about 50 percent of their bill. To avoid unauthorized access, youll still have to enter your password. Disconnect not permitted for any customer who cannot pay an overdue charge because of financial hardship. No disconnect for seriously ill, disabled. Medical certifications can be used to prevent a utility disconnection up to three times during a 12-month period or to reconnect service if the customer has been disconnected for no more than 21 days. table of state seasonal termination protections only, www.psc.state.al.us/Complaints/ComplaintForm.htm, http://rca.alaska.gov/RCAWeb/ForConsumers/SubmitInformalComplaint.aspx, www.azcc.gov/divisions/utilities/consumerservices.asp, www.azcc.gov/Divisions/Utilities/forms/ComplaintForm2013.pdf, www.dora.state.co.us/pls/real/CCTS_oWEB.complaint_form, www.dpuc.state.ct.us/CAIUI.NSF/RevWebIntake?OpenForm, https://depsc.delaware.gov/frequently-asked-questions/, https://depsc.delaware.gov/formal-complaint-process/, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Consumer-Bill-of-Rights.aspx, www.dcpsc.org/Consumers-Corner/Utility-Bills-Complaints-and-Service-Providers/Utility-Consumer-Complaints-Mediation-Inquiries.aspx, http://www.psc.state.fl.us/ConsumerAssistance/ComplaintForm, http://crs.psc.state.ga.us/Consumer/Contact/utilityIndustry.aspx?type=Inquiry, http://www.puc.idaho.gov/consumer/consumerfaqs.html, http://www.puc.idaho.gov/forms/casecomment.aspx, https://iub.iowa.gov/informational-brochures, https://psc.ky.gov/PSC_WebNet/Inquiry.aspx, www.lpsc.louisiana.gov/mainconsumerfaq.aspx, www.maine.gov/mpuc/consumer/file_complaint.shtml, http://webapp.psc.state.md.us/Intranet/psc/faq_new.cfm, http://webapp.psc.state.md.us/Intranet/info/complaintfront_new.cfm, www.michigan.gov/documents/mpsc/FAQall011408_221482_7.pdf, www.michigan.gov/documents/mpsc/mpscelecfaq113007_216992_7.pdf, www.michigan.gov/mpsc/0,4639,7-159-16368_16415---,00.html, https://mn.gov/puc/consumers/help/shut-off-protection/, www.mn.gov/puc/documents/pdf_files/011566.pdf, https://psc.mo.gov/CMSInternetData/ConsumerInformation/The%20Cold%20Weather%20Rule.pdf, www.efis.psc.mo.gov/mpsc/complaintform.asp, http://psc.nebraska.gov/admin/admin_forms/Complaint_Form.htm, http://puc.nv.gov/FAQ/Termination_of_Service/, http://puc.nv.gov/FAQ/Resolving_Disputes/, www.puc.nh.gov/ConsumerAffairsForms/complaintfrm.aspx, www.bpu.state.nj.us/bpu/assistance/rights/, www.bpu.state.nj.us/bpu/assistance/complaints/inquiry.html, www.nmprc.state.nm.us/consumer-relations/faqs.html, www.nmprc.state.nm.us/consumer-relations/file-complaint.html, https://psc.nd.gov/docs/ysk/e-1-protection-from-electric-and-natural-gas-disconnections.pdf, www.puco.ohio.gov/be-informed/consumer-topics/electric-customers39-bill-of-rights/, www.puco.ohio.gov/puco/index.cfm/contact-us/contact-us-form/index.cfm?intype=question, www.occeweb.com/Complaints/pucomplaints2.html, www.puc.state.pa.us/general/consumer_ed/pdf/Act201.pdf, www.puc.state.pa.us/general/onlineforms/pdf/official_complaint_form_final.pdf, http://www.puc.pa.gov/filing_resources/filing_complaints/informal_complaint_form.aspx, www.ripuc.org/consumerinfo/Billing_FAQ.pdf, www.ripuc.org/consumerinfo/filecomplaint.html, www.psc.sc.gov/consumerinfo/Pages/FileAComplaint.aspx, www.puc.sd.gov/commission/Publication/n&ebro.pdf, https://www.tn.gov/tra/topic/csd-utility-complaint-resources, https://www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, https://www.puc.texas.gov/consumer/complaint/Rights.aspx, www.publicutilities.utah.gov/complain.html, sccinfo@scc.virginia.gov?subject=WebInquiry, http://psc.wi.gov/thelibrary/publications/general/consumer02trifold.pdf, http://psc.wi.gov/apps40/complaint/consumer/FileComplaint.aspx, National Center for Appropriate Technology (NCAT). Consumer line: 888-782-8477 (electric) 512-936-7120 (Austin electric); 515-463-7164 (gas). AEP Economic Development. If you have forgotten your security code, please call 800.672.2231. 0 0 Less than a minute. Disconnect ban for those who are elderly, handicapped or seriously ill, households with a child under 2 years old, those who are receiving unemployment compensation, federal heating assistance or who qualify as a financial hardship (75% or less of state median income) or if arrears areless than $500 for primary source of heat or less than $200 if not primary heat source. No disconnect for 15 days for illness certified by a physician, certification can be renewed. No utility shall terminate or refuse to restore service if health of household member would be adversely affected, need medical certificate. Ban for special circumstances such as extreme weather or life-threatening situation. With an AMI 30 day disconnect delay if dangerous to health or if medical or life support equipment is necessary as certified by a medical professional. 32 F and below. Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Total ban between November 15 and March 15 when the forecasted low temperature for a 24 hour period beginning at 8:00 A.M. on the date of the proposed disconnection is below 32 degrees. Three utilities. Customer who provides certification from licensed physician and surgeon that service termination will be lifethreatening and who is unable to pay in normal period shall be permitted to amortize over a period not to exceed 12 months. Allows customers to extend payment of pre-existing arrears beyond 12 months. AEP Corporate Headquarters 1 Riverside Plaza Columbus, OH, USA 43215-2372 Phone: 614-716-1000. Each state has its own regulations on whether electric companies can disconnect your power in the winter, and some electric companies have their own policies. However, smaller water, gas, electric and wastewater. Customers may utilize the winter reconnect order one time from mid October through mid April. If the customer's service has already been disconnected, the customer must pay a reconnect fee of no more than $36 to restore. Termination may be postponed for up to 21 days (plus one renewal) with a physician's certificate or notice from a public health official stating that termination would be detrimental to the health/safety of a person. Or look for your next career move. Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. Medical certification may be renewed three times in 12 months. No disconnect (Nov-March) if customers agrees to payment plan. No disconnect during extreme weather unless last resort after all other legal means of collection have been attempted and only if: 1) income is>250% FPG; health and safety would not be endangered due to presence of elderly, small children, or mentally disabled; and utility has an approved winter disconnection plan on file. The utility may not require payment of more than seven percent of the customer's monthly income. Renewals are not needed if condition is certified as being permanent. What are some of the advantages of conservation easements. Disconnect ban if customer declares inability to pay and income is <50% state median income and agrees to payment plan or if eligible customer pays 10% of income or the full amount of current bill (whichever is less) or if customer agrees and adheres to payment plan. Utility cannot disconnect during protection dates unless it has offered a deferred payment plan and informed the customer of available energy assistance funds. Please call us at (602) 371-7607 or (800) 253-9409, 24 hours a day, 7 days a week. Prohibited when heat advisory from the National Weather Service is in effect. We hope youll browse the pages and dig deeper on topics that pique your interest. Crisis Assistance component helps households in heating emergency situations with primary heat security deposits, utility heating bills, repair/replacement of heating equipment, primary heating fuel or emergency shelter. Deferred Payments. Customer Service: 1.800.MY.CIRRO (1.800.692.4776) For Sales and Service: 7 days a week, 7 a.m. to 10 p.m. CST . 30 day disconnect delay if household member's health would be adversely affected, physician certificate can be renewed twice. New Jersey Legislature - P.L.2002, c.62. Consumer line: 617-737-2836 or 877-886-5066. Residential winter disconnection, www.tn.gov/tra/topic/csd-utility-complaint-resources, www.tn.gov/tpuc/utility-complaint-resources/csd-online-utility-complaint-form.html, www.puc.texas.gov/consumer/complaint/Rights.aspx, Utah Department of Housing & Community Development, puc.vermont.gov/public-participation/frequently-asked-questions, http://puc.vermont.gov/public-participation/complaints/consumer-utility-service, sccinfo@scc.virginia.gov?subject=WebInquiry, https://scc.virginia.gov/pages/Electricity-FAQs, https://scc.virginia.gov/pages/Natural-Gas-FAQs, www.utc.wa.gov/consumers/Pages/consumerRights.aspx, www.psc.state.wv.us/complaints/default.htm, http://www.psc.state.wv.us/Complaints/formalcomplaintprocedures.htm, https://psc.wi.gov/Pages/ForConsumers/FAQs.aspx, https://psc.wi.gov/Pages/ForConsumers/LogAComplaint.aspx, National Center for Appropriate Technology (NCAT). No disconnect if customer agrees to payment plan. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Customer is required to enter into a payment plan. When you opt in, we automatically fill in your ID from then on. Use of this site constitutes acceptance of the AEP Terms and Conditions. Utilities must offer payment plan suited to customer's financial situation. Learn more at AEPEnergy.com Appalachian Power issues its largest request for wind energy resources. Summer termination procedures: When National Weather Service issues a heat warning for any parish in the utility's service territory, or when such a warning has been issued on any one of the preceding two calendar days. NOTE: These policies may not apply to all utilities in your state. Consumer line: 866-380-9816 or 919-733-9277. Cookie Settings| New Jersey Administrative Code 14:3-3A.2(e)(3.) is aep disconnecting service. The winter reconnect order is issued on an annual basis by the Public Utilities Commission of Ohio. Customer is required to negotiate a payment plan. Cannot disconnect unless a bill is at least 45 days overdue and proper notification has been sent. No disconnect for households with a baby 24 months old or younger that has discharge papers from a hospital on which the attending physician indicated utility service is a necessity for the health and well being of the baby. Consumer line: 317-232-2712 or 800-851-4268. Disconnection is prohibited if customers agrees and adheres to payment plan. Postpones disconnection for 20 days if the customer presents a medical statement from a licensed physician which states that disconnection would be a serious and immediate threat to the health or safety of a person in the household. Your security code is a short word or phrase you set up with our customer service associates to provide extra protection for your online account. During winter period, financial hardship customers can restore service with 10% down payment and an arrangement of 10% of the total due each month. 1-800-277-2177 To report power outages, check outage status, or view outage maps, enter your ZIP code below: Enter Zip Code Report problem Other Contacts Career inquiries Investor relations Media relations Supplier registration AEP Corporate Headquarters Phone: 614-716-1000 Eligible senior citizens participating in Winter Protection are not required to make specific monthly payments between November 1 and March 31. Commission approval is required for disconnection to medical emergency customers. No disconnect for customers who enter into a payment plan. You can now begin new service, move to a new service area or cancel your service online. Consumer line: 800-922-1531or 803-737-5230. The notice must include the intended . Economic Development Training. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Utilities are required to offer payment plans to customers in danger of disconnection. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. The medical certification may be renewed by the proper medical person every 30 days if illness persists. If the temperature is expected to be 32 degrees or lower during the winter protection dates or 95 degrees or higher at any time of the year, the utility cannot turn off the power. However, smaller water, gas, electric and wastewater providers can start cutting off services again after Aug. 30 when the state's current moratorium expires. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium. Gas and utilities cannot be shut off if the lack of the utility creates a life-threatening situation. Callers claiming to be AEP Texas employees are contacting businesses and residents, threatening to disconnect their electric service unless an immediate payment is made. Customer with a medical certificate could postpone disconnection for up to 90 days and only once during a 12 month period. New, continuing, or reconnection of service shall be provided if the customer enters into a written deferred payment plan to pay all past-due amounts. Where is the AEP corporate headquarters located? Cannot disconnect any day when the temperature at 8 a.m. is below 32 F or if freezing temperatures are forcast for the next 24 hours for customers receiving public assistance or if household member is age 62 or older or disabled. Year-round protection from shut-off is available to all residential customers regardless of income with an initial down payment of 10 percent of a customer's total bill and a monthly budget plan. Consumer line: 907-276-6222 (Anchorage); 800-390-2782. Disconnection may be delayed for 30 days with medical doctor or osteopath certification of a life-threatening condition or for life support equipment, certificate may be renewed once. Regulated utilities must get PSC approval for disconnect. Regulated utilities must get PSC approval for disconnect. Utilities must honor a physician's certificate in prescribed form that a customer/permanent resident has a serious medical condition and stating that suspension of service would result in substantial risk of death or grave impairment. To qualify, customers must notify their natural-gas supplier that they are eligible and provide written proof to the utility within two weeks. Im *** short is there anyway the *** I paid can keep , y lights on GetHuman8200171's customer service issue with AEP Energy from February 2023 Municipals, electric co-ops and public utilities cannot disconnect utility service to a household where a member of the household has been called into active duty if, Consumer line: 651-296-0406 or 800-657-3782. The phone number of your REP is located on your electric bill. Money and Energy Savings for Your Business, Change your email, phone number, and other settings on your profile, Get bill and outage alerts, or manage how we contact you, This online function is currently only available to residential customers. LIHEAP beneficiaries with outstanding balances of less than $3,000 will pay the lesser value of $250 or 20 percent of their remaining balance to reactivate service. Delay disconnection for 30 days if detrimental to health of a household member, certified by a health professional. Consumer line: 800-522-2404, Salem: 503-378-6600. Disconnect ban if health of household member would be adversely affected, need medical certificate. Traditionally, utilities send a metering service person to connect or disconnect the meter. Customer must enter into a deferred payment plan if termination is postponed. Our Regulated Companies Maintaining the nations largest electricity transmission system and more than 223,000 miles of distribution lines, we deliver safe, reliable power to customers in Arkansas, Indiana, Kentucky, Louisiana, Michigan, Ohio, Oklahoma, Tennessee, Texas, Virginia and West Virginia. Prohibited for customers receiving public assistance or if household member is age 62 or older or disabled. However, if you're moving to another APCO address, use our transfer service form. The winter reconnect order allows residential customers who are disconnected or being threatened with disconnection the opportunity to pay no more than $175 to maintain their utility service. No disconnect for all residential customers when <20 F. LIHEAP-certified customers have complete protection from Nov. 1 through March 31 regardless of temperature; utility must offer payment plan after moratorium. Let us know how we can help. 32 F or below (daytime), 20 F or below (night), or heat index 101 F or higher. Use of this site constitutes acceptance of the AEP Terms and Conditions. (As of 09/2008 no utility has an approved winter disconnection plan on file.) Our new format is informed by users. 1996-2023 American Electric Power Company, Inc. All Rights Reserved. According to the Responsible Utility Customer Protection Act, utilities may be shut off without Commission's approval during the winter months if customer fails "to be a responsible utility customer, and provided that [the customer's household]'s income exceeds 250 percent of the federal poverty level. Serving New Businesses in Oklahoma. Customers eligible for the Winter Termination Protection Program are placed on a budget plan and cannot be disconnected as long as they make good faith payments. Heist said he . Is AEP energy a competitive energy provider? Welcome to a new day at American Electric Power. Must allow customers to pay balance over next 6 months after winter moratorium. Disconnection is prohibited if customer agrees and adheres to a payment plan. An investor-owned electric utility, electric cooperative, or public utility providing water service shall, upon request from a residential customer who has a Serious Medical Condition Certification Form filed with the utility, delay termination of service for a minimum of 30 calendar days beyond the expiration of the disconnect notice. Disconnect shall be postponed for 21 days due to the medical condition of an occupant. National Center for Appropriate Technology (NCAT) Utilities may not disconnect residential electricity service when an excessive heat watch, heat advisory, or excessive heat warning has been issued by the National Weather Service. Turn off electricity at your address and close your account. 1996-2023 American Electric Power. Customers called to full-time active military service during a time of declared national or state emergency or war, may apply for shut-off protection for up to 90 days and may request extensions of this protection by reapplying. Cannot disconnect if payment agreement is in effect. You can remove an AEP outdoor light, remove a meter, or stop temporary service by using our modify service forms. Turn off electricity at your address and close your account. No disconnect if customer agrees and adheres to payment plan. 30 day disconnect delay if physician, public health official or social service official certifies a medical emergency. If you have forgotten your security code, please call 888. . Choose an option below: AEP Energy is a competitive retail energy provider for over half a million customers. Delay disconnection for 20 days if the action would adversely affect the health of a household member. Low-income "hardship" policy - customers are entitled to have gas heat and electric service turned on between 11/1 and 5/1, even if they owe the utility company money. Douglas Sacha / Getty Images Drip Loop Service termination will be delayed for 10 calendar days pending receipt of the Serious Medical Condition Certification Form. No disconnect for customers who enter into a payment plan. Prohibits the disconnection of registered elderly and disabled customers who meet certain income guidelines who make a minimum payment. ", National Center for Appropriate Technology (NCAT) Use this feature if you're an individual who is keeping service at your current residence, but you also want to start service at an additional address. If a ratepayer defaults on the payment plan, the utility may disconnect service after providing the requisite notice. Medical certification can be renewed once within 120 days. 21 day disconnect delay if household member is certified as seriously ill. If a household is shut off prior to December 1, the utility must attempt to contact the customer and attempt to negotiate an agreement regarding payment of any arrearages and restoration of service. 3040 Continental Dr. A utility may require a minimum cash deposit or other guarantee from an applicant or customer to secure payment of bills for new accounts. Customers may negotiate a payment plan with the company for reconnection during the months of November through March if they are "income qualified" for certain public assistance programs and if they secure and present an official "Certificate of Need" from the state social services office. Disconnection is prohibited for Percentage of Income Plan (PIP) customers as long as they remain current with their PIP payment. No disconnect for elderly or disabled when temperature is >95, or medical emergency. If you have a dispute with your utility, you should try and resolve it with the utility first before calling your PUC/PSC. Must have a termination notice and have been refused utility service; appliied for HEAT and Red Cross energy assistance and make a good faith effort to pay utility bill on a consistent basis during moratorium.

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