. Kroger told KPRC 2 the Instacart shopper is being investigated for fraud and is no longer with Instacart, and . It doesnt seem there are any repercussions for these shoppers. and may expire. Click the 3 horizontal lines in the upper left corner and select Your Orders. just noticed today that I had 2 "damaged items" from order I did a few days ago. Desired outcome: Reddit and its partners use cookies and similar technologies to provide you with a better experience. As mentioned, a damaged item report is absolutely no skin off my nose as long as you 5* me. I have contacted Instacart multiple times about this matter to either be ignored or get no resolution. Instacart has a system for dealing with requested items that aren't in stock. Now that things are opening up and a lot of customers have left now the shoppers that were there before or now trying to still make a living are being affected by all of that. - Instacart, free membership with hidden fees. Consider DoorDash! The 70th percentile of wage-earning households bring in $107,908 annually and we base spending on that number. A woman shared her frustration on TikTok with a male Instacart shopper who refunded her bread because he couldn't find it. Shop online & get your groceries delivered directly to your door in as fast as 2 hours. Tbh if that was the case I would turn around go back to store and get another one. They have zero customer service knowledge and deliveries are never complete as ordered. You can check availability in your area with the Instacart app or website. Please allow up to 10 business days for this to reflect on your bank statement. The Adjustments section shows refunds for out-of-stock items or item issues, such as missing or damaged items. His insights are regularly quoted by publications such as Forbes, Vice, CNBC, and more. And it's safecontactless delivery is available. This seems like a fraudulent practice to me as my card details were stored on their app and it appears they want these charges to go under the radar. While the company is good at refunding customers for issues, too many refunds can result in a price hike. Customers must be 21 or older to order alcohol items and provide an approved photo ID showing their birthdate at delivery. You can speak with an agent within two minutes or schedule a callback at a time thats convenient for you. They hope that the customer wont notice, and theyll be able to keep the extras or return them for cash or gift cards. Theres a trick to getting your Instacart order picked up quickly, but first, lets discuss why orders get cancelled. You can rate your shopper and then go about asking for your refund. In one scam, some Instacart customers have noticed that they have a separate charge for extra items on their accounts. Called Instacart spoke to a women, While she was speaking to me she said she was looking into my account Actually, she was sending me an email explaining "holds on an account" The delivery was scheduled for 7pm, than rescheduled to 7:45 and then to January 2 which I did not need at all. our party was almost screwed up.The company offered me 10$ certificate to my next puchase. Refunds and credits will only be issued on orders placed using a valid payment via the Instacart platform. The original amount of 92.36 remains on my debit card which means that the original delivery amount was charged when items were missing in the redelivery. Contactless delivery and your first delivery or pickup order is free! From there, you can fill in key details such as the date the item was damaged or stolen, the reason . Unbelievable!! It might be a regular occurrence. Sometimes there arent enough shoppers for that day or they simply dont want to take on the order, so instead of you waiting in limbo, your order is canceled instead. . If Same-Day Delivery is not available in your area, you may be interested in nationwide CostcoGrocery (excluding AK, HI . Instacart is one of the most popular delivery services in the United States. I get on the phone today and the woman was so incredibly nasty and told me there was nothing that could be done. Cancel. Not only did Instacart charge me the $72, but also charged me the $20. Ridester.co is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon. Shopper texts me authorization for substitution, I agree on 2 items, all goes well, then he drops on my doorstep and leaves, no knock, no text, and . We sometimes earn affiliate links when you click through the affiliate links on our website. and I could only log in with a password. I had a customer report her ENTIRE Target order as damaged, including peanut butter and a double camp chair. She was skeptical about using the service as it connected her debit card and she is on a limited income. You keep giving delivery dates but you don't show up. If my area made it possible for me to get there without a car, I wouldn't have ordered instacart. They charge for membership, service fees, service fee tax, traveling fees and container fees. For more information, please see our the redelivery was received on Jan 14 but was not complete because several items were refunded. Scammers will call Shoppers, posing as Instacart employees. 3. Instacart, great concept, but a huge rip-off. On the right hand side youll see a link that says View Order Detail, which youll need to click. Instacart's Twitter feed is rife with complaints from customers accusing personal shoppers of stealing their groceries at a time when more people are out of jobs, behind on rent and afraid to go . See the following options for more information about order issues: Log in to help us get you to the right help quickly. If you are saying they made one mistake on an item, when they. NOTE: Not all item issues automatically trigger a credit. However. When a customer places an order, it goes into a queue. I use instacart every week and got my first damaged, inedible item today. Instacart sent Melchor an apology and offered her a $70 credit and a free delivery. They don't think about why we shop/deliver for Instacart. Wrong, damaged, and missing items are some common issues that some customers report. You can see any Instacart credits in the Credits, promos & gift cards section of your Instacart account. In essence, this company is a product of satan's work, however, if you're completely desperate this is your wonderland. Instacart, great concept, but a huge rip-off. To report a problem with your order on the app. It's what anyone else would do just saying. I have been a shopper for Instacart since Jan 2022. I sent this to a friend who has been an Instacart shopper for quite a while. Instacart states on their website that you have to request your refund within 7 days of delivery. Press J to jump to the feed. This live chat can be accessed from the desktop website or mobile app. She then told me that it was my fault because, "charges just don't magically appear" She then told me it was my fault because I didn't have the funds available in my account so they tried 4 times. When placing an order, you can click on each item and leave a note specifying your preferences, whether it's bananas that are more green than brown or apples that are a certain color, Jen said. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I've worked for these people for the last 4 months, they have no service available to their drivers so if you get into a jam you wait on hold for 40 minutes through the app only. I only hope people check their bank billing and report this fraud of a company. If customers could be rated it would be a different story. Please contact Instacart Care if your alcohol items are damaged. Well of course they were I told you that before I got them. February 4, 2023 spoke to another representative regarding holds equal to $468.18 over the payment of $223.18 Here are 8 things I wish customers would stop doing. If you cancel your Instacart Express membership within the first 15 days of your membership, not the free trial, youll get a refund of the membership fee. I will never use you again. 1. Because they took it upon themselves to double charge me it overdrafted my account. 11 votes, 24 comments. Common: 2-in x 6-in x 8-ft; Actual . - an item arrived broken or in an unusable condition. You have up to 14 days to report an issue with your order with Instacart. Obviously, if you canceled your own order, this wouldnt be a surprise. Hey y'all! Something like: Pristine: 0.0 - 0.250. I stopped doing shopping for Instacart and Shipt. Using bots violates Instacarts terms of service. Instacart took the $149.14 out of my account on December 13th and,14. As a result, I doubt I'll renew my service. While there isnt much you can do to prevent bots, the company claims to be cracking down on bots. If its a damaged item, as a customer, your only remedy is to claim it as such. Select the issue (s) you experienced and provide any additional information. However, some Shoppers take advantage and will add on additional items that werent ordered. Instacart promises customers that their Instacart Shoppers will only buy items in perfect shape. Save my name, email, and website in this browser for the next time I comment. These were sandwiches made at the deli, wrapped in plastic wrap and on styrofoam boards. Instacart is a great side gig for a lot of people, but it's not perfect. There are a few different types of Instacart refunds you might be available to receive. Poor quality replacement - the shopper delivered an inadequate replacement item which the customer didn't specifically approve through the Instacart platform. On 2/14/23/ I placed an order for some salad and some badly needed bandages. If you selected an item issue, choose the affected item(s). So I wake to find my instacart account has been hacked and someone is shopping and having items delivered to a hotel room across the other side of the country - mind you it is a hotel room with a room number the chat history has the person talking to the shoppers and telling them to leave the items outside the hotel room. Damaged items. Now youll click View Receipt to see a detailed list of what was already refunded, adjusted, or successfully delivered. Press J to jump to the feed. If Instacart charged you $100 outside of a grocery delivery, odds are you signed up for the Instacart Express membership and forgot to cancel it. If possible I'd like to get my money back, but I'm not about to mess with some innocent lady's income over $5. Adding instructions for specific items, replacements, or delivery, Gifting an Instacart order with Care Carts. EBT) arent eligible for credit. However, there is a small line of credit in case the Shopper needs to buy a replacement. Do you guys get penalized for damaged items? You just select a category for your issue and theyll respond. cracks me up. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Reporting damaged products to receive refund or credit does not affect the shopper. Create an account to follow your favorite communities and start taking part in conversations. They found out the name of the person associated with my account and now Im getting scam calls fro that person as well as scam calls from Instacart. Some Shoppers have resorted to using bots, which are third party apps that work alongside the Instacart app. Any credit issued shall be subject to theInstacart credit termsand may expire. I have been with instacart I believe two years , I work alot and especially during the holidays, every major storm for the last 2 years and there's been several , often times 1 of 3 I the niagara falls and surrounding areas during bad weather Share your photos and videos with others to prove the truth of your words. But like I said, they are more than generous with their policy. Best for straight and wavy hair. Its been much better. Shoppers must deliver to recipients that are 21 or older.

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