Doesn't do anyone any good to get a reply 2 hours or more later. I e-mailed. Children 3 to 11 must pay the child admission price. My gift card had not been used and I know that for a fact because the pin was still covered when I tried to use it. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Enter the payment details you used for paying for the tickets, Choose whether you would like to send the demand letter yourself or have DoNotPay do it for you. Refundsare not available after the booking showtime. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? I hadn't heard about their AWFUL CUSTOMER SERVICE. 126. You can do this from your web browser. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. *3D Upcharge. PARAGON ENTERTAINMENT HOLDINGS, LLC'S "WIN A YEAR OF FREE POPCORN" SWEEPSTAKES, PARAGON ENTERTAINMENT HOLDINGS, LLC'S "ULTIMATE VALENTINE'SDATE NIGHT", PARAGON THEATERS THE BATMAN FREE SCREENING SWEEPSTAKES, PARAGON THEATERS THE BATMAN MERCHANDISE GIVEAWAY, PARAGON THEATERS DOG ULTIMATE PRIZE SWEEPSTAKES, LOTUS CINEMAS GRAND OPENING ULTIMATE FAN FREE SCREENING SWEEPSTAKES. How do I refund my tickets? Also, thanks for the suggestion of looking on the app. We are proud to partner with studios to promote feature films and will run giveaways and social contests. In the end, the person who scans/rips your ticket to let you in was able to scan my AMC code and see the ticket assigned to my account, so I was able to go see the movie. I actually tried to make multiple at various times - seats were going in and out and orders were failing left and right. Contact your local theatre if you have questions regarding any state or local requirements. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. On movie and theatre pages, you can change the date with the date selection tool or by selecting a different day of the week above the listed showtimes. On a holiday week, the showtimes may not be available until Wednesday. You bet. Card would not work. Can I refund my ticket after I make my purchase? No children 6 and under are allowed into a "R" rated movie. They still have not returned our $50.00, sent new redemption certificate or movie credit.They are the worst company. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. Soliciting or loitering on Regal Entertainment Group premises is not allowed. Fandango gift cards can be used online at fandango.com only - they are not redeemable at the theater. You should take this into account when requesting a refund since your request needs to be submitted before the show starts. As long as you complete your request and submit it before the show starts, you are eligible for a refund. MPAA Did not receive the confirmation email until 1 hour after the show started. When I click the link to print my tickets, the page comes up only as text. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. All five Classification and Rating Administration rating symbols have been trademarked and may not be self-applied. They issued me a credit and the credit did not work! Gift cards can be purchased at all or our theater locations or online byclicking here. At this time, once an AMC gift card has been fully redeemed it is not possible to reload additional balance to the gift card. The fee is detailed (listed as "booking fee") on your order summary at checkout. Their credits DO NOT WORK when you go to book tickets. So hit them up on Twitter and they'll help. What you get with the VIP account, besides the option of a refund, is the possibility of exchanging your tickets. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. We charge a small convenience fee per ticket purchased on our website and mobile app. I sent another email to their help desk and no reponse. Bought 4 tickets using a gift card & balance going on my credit card. Called customer service & the recording stated they had a wait time longer than 5 minutes & I opted to have them call me back. Apart from unused movie tickets and forgotten subscriptions, people waste money on other little things they dont even notice. Do You Have Student Discounts? If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. However, some discount tickets, like the Silver Experience can be upgraded at the theatre box office for an additional surcharge. DO NOT USE THEM for movie tickets. When I wanted to return one of a group of tickets hours in advance of a film, I was told I would have to cancel and reorder the entire groupcould have lost the seats I had by doing that. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. This signifies that the film rated may contain some material parents might not like to expose to their young children - material that will clearly need to be examined or inquired about before children are allowed to attend the film. Therefore, REG does not allow admission to our locations for guests of any age wearing a mask, face paint or face-obscuring hood; or possessing weapons, props or fake weapons. These tickets exclude opening night fan events, double features, marathon events, alternative content and special theatrical presentations. Check who called Reverse phone lookup. You can receive refunds for tickets up to 60 minutes before the showtime. Purchased tickets on wrong day, requested refund and they would not refund the service fee even though I was ready to purchase tix for the next day. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Just ridiculous. My first and last time to use them. I live in Florida and searched the movie theatre I wanted in palm beach gardens then picked my movie, my time, and my seat and purchased the tickets. This discount is available to those who present proper identification at the box office (and their immediate family members who also have proper ID). Select "My Tickets" to see your upcoming movies and showtimes. They probably make more money scamming than selling tickets!!! These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. You can check your Gift Card balance anytime. Can a rating be changed? They lied and said that there had been a report of fraud and they refused to give me my money. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. I bought my ticket on the website, can I transfer it to the Regal mobile app? How Many Tickets Can I Purchase Online? But the purchase went through according to AMC cause it was using one of my reservations. So, step right up for an entertainment treat. No. Reddit and its partners use cookies and similar technologies to provide you with a better experience. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. In order to take advantage of our special students discounts, guests must present a valid student ID at the box office. This happens mostly at our Village 12 (Fredericksburg) and Pavilion (Naples) theater. Why do you charge a booking fee? They refuse to give refunds via email or chat. It is REGs policy to support the MPAA ratings system to the fullest extent possible. Purchased my tickets for Sat and didn't realize the system selected Fri. Join our "virtual" program at this link. Cards purchased at any AMC theatre may be loaded with any whole dollar amount between $5 and $100. Not all ticket types are available for all performances. Never ever deal with these people. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. How can I find a copy of my confirmation email? Can I give them negative stars: yes they are as awful as people say. If you can't access your QR code, please provide the ticket attendant with the phone number that was used to complete your order. You can receive refunds for tickets up to 60 minutes before the showtime. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated R films to check tickets and photo identification for all who enter to prevent minors from improperly entering. $70 spent and had to purchase new tickets to see the show. When it comes to the tickets purchased for a special pricethey are nonrefundable. Child tickets are for ages 2-12 . A military discount is available at the box office and ID must be presented at the time of ticket purchase. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. The movie rating system is a voluntary system sponsored by the Motion Picture Association of America and the National Association of Theatre Owners to provide parents with advance information on films, enabling the parent to make judgments on movies they want or don't want their children to see. No, you cant. Limited Time Only: Add your photo to a Visa card for free! Did not receive the confirmation email until 1 hour . I'm now complaining to corporate Fandango is awful! The reservations page on AMC showed a ticket for Avengers Endgame on Thursday the 25th at 6 PM - this shouldn't be there. If your card is registered, the theater can look up your account with your registered phone number or email. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. ), as well as private movie screenings and larger corporate events. You can purchase your new tickets and then request a refund for your previous purchase, To access the tickets you purchased on the AMC website or mobile app, simply sign in to your account and view your, You can also request the order confirmation email to be resent to your email address. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. CDA Idaho. Because your name does not appear on the card, you may use it yourself or give it to anyone you choose. With this app, sometimes it works and sometimes it doesn't. I am VERY UNHAPPY. Login to your Regal Crown Club or Regal Unlimited account. G - General Audiences-- All ages admitted. DO NOT EVER USE FANDANGO - YOU WILL REGRET IT. This company needs to be shut down, so many horrible reviews and nothing is being done to protect the consumer. Refund Policy And I get to pay an extra fee for this hassle? When I get to the theater what should I do? Download the latest version of the Regal Mobile App. Have a credit on a VIP card but can't use . Who enforces the ratings? They probably make more money scamming than selling tickets!!! The customer service was so good too. I can promise you. To receive a student discount you must currently be a student. Parents should be especially careful about letting their younger children attend. Exchanging your ticket means that you dont lose any money on the convenience fee as you do with the refund. #1. If you need to refund your ticket order, please reach out to the box office or contact the theater directly. The purchaser must also attend the movie for which the additional tickets are purchased. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Pretty Much a Corporate ruse designed to make communication difficult. When I called after the very rude person from fandango told me there were no refunds after the movie and it was not there fault I didn't call for a refund before the movie. Online orders can be paid with Visa, MasterCard, American Express and Discover. Eventually, I settled for tickets at a local Regal (only one with IMAX in the area). How to Get a Fandango Ticket Refund on the Company Website, If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the, Type in the email address you used when you bought the tickets, Choose whether you would like to get a refund or an exchange (only VIP account holders are eligible for exchanges), Sign up if you dont have an account or sign in (you will be redirected to the log-in page). for proof of age for each additional ticket being purchased. For some reason, it showed 3 Avengers reservations, even though it should only show 2. ConAgra Policy, at this time, prevents us from making "Gluten Free" claims while the FDA Guidance on this matter is still being reviewed. 0 stars if possible. At that point, locate the movie you are inquiring about and click on a showtime. and start exploring the services we can offer. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. For problems or for ticket refunds, please call Fandango between the hours of 6 a.m. and 10 p.m. PST, seven days a week at 866-857-5191, or click here to send them an e-mail. Managers may empower Ushers to check for photo identification if a guest appears to be underage and is holding a ticket for an R rated feature. We will also provide the proof of doing so, as well as the evidence of all applicable VISA and Mastercard codes relevant for your case. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Costumes with Masks and Props: Protecting the safety of our clientele and cast members is always top priority at Regal Entertainment Group. Bought 4 tickets using a gift card & balance going on my credit card. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Will book directly with theater from now on (unfortunately owned by the same company as Fandango :-(. You can change the city that you're browsing by changing the location selection at the top of Regal homepage. I cancelled my movie tickets and there was some type of glitch because it didn't go through. Signifies that the film rated may be inappropriate for pre-teens. While the decision to enforce the rating system is purely voluntary, the overwhelming majority of theaters follow the Classification and Rating Administration's guidelines and diligently enforce its provisions. You can find more information about the wallets that BitPay supports, This site is protected by reCAPTCHA and the Google, AMC Gold and Silver Experience Tickets here, http://www.amctheatres.com/exchange-tickets-terms, https://www.amctheatres.com/exchange-tickets-terms. Of course, they say the same thing as before and to contact Fandango. Theatre Employees may be stationed at the entrance to theatre(s) playing MPAA rated NC17 films to check tickets and photo identification for all who enter to prevent minors from improperly entering. Had a similar problem too, but haven't fixed it yet since I don't know who to call. Find out how we combat fake reviews. ticket-taker) and scan the QR code on your ticket confirmation page. The NC-17 designation does not, however, signify that the rated film is obscene or pornographic in terms of sex, language or violence. Delray + Axis15 Extreme + IMAX + Penny Lanes - Delray Beach, Fenton + Axis15 Extreme - NOW OPEN - Cary, Parkside + Axis15 Extreme + Penny Lanes - Cary, Village + Axis15 Extreme + Penny Lanes - Fredericksburg, Demon Slayer: Kimetsu no Yaiba -To the Swordsmith Village, A League of their Own (1992) presented by TCM, National Theatre Live: Frankenstein (Original Casting), Standing Room Only - The Legend of the 12th Man, Thomas & Friends: The Mystery of Lookout Mountain, Shazam! Tickets can be purchased online and picked up at the theatre, or an individual may purchase tickets directly from the kiosk. Do You Sell Group Tickets? Total RIP OFF. If you arent satisfied with the Customer Support team, you can try reaching out to the Customer Care team by dialing 1-800-FANDANGO or contacting them directly at 1-866-8575-191. Get help. Always look for the "No Passes" or "Special Engagement" description next to the film title. Producers may also appeal a rating decision to the Rating Appeals Board, which is composed of men and women from the industry organizations that sponsor the rating system. Do You AllowCostumes? Also assessed is how each of these elements is employed in the context of each individual film. Please call your local theater directly for more specific information. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. I get home and decide to view my tickets and I can now see the QR Code and a barcode. Please use the. A Child ticket is 2 to 12 and a Senior ticket is 60+. Life happens and this company is so incentive to difficulties I am so upset, but will never do business with them. I am done with these RUDE and UNHELPFUL people. However, the overwhelming majority of the producers creating entertaining, responsible films do in fact submit their films for ratings. Warren East 20 - You must be 21 or older to enter the Warren 21 wing. There's a little square with the broken image . If a guest is under 17 years of age, he/she must be accompanied (watching the film) by a parent or legal guardian 21 years of age or older. How Can I Get a Movie Ticket Refund With DoNotPay? Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Senior prices vary by theater. Additional outside food and beverage is prohibited. I lost my Diamond Rewards Card--what do I do? FANDANGO WILL NOT GIVE YOU ANY MONEY BACK, THEY JUST KEEP IT. What is Your Rated R Policy? You may not consolidate your AMC Gift Cards onto one card, but you can use multiple cards for one transaction at the theatre. As it takes up to 72 hours for you to receive a response, you can submit your query via. After entering the number on my gift card--several times, I got the same message each time: "Error, this card has already been redeemed". The amount will be decreased for the per-ticket convenience fee the company is allowed to keep, as stated in its. Hey all! No. I checked Fandango, and only had the purchases that should be there (the Regal IMAX, and 2 weekend showings at AMC). Health & Safety Action In Regards to the Coronavirus. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Yes! Fandango does not offer partial refunds either. Never again. Tickets purchased online are subject to a per ticket convenience charge that is non-refundable. View our, Yes. What Does the Fandango Refund Policy Say? FANDANGO Nightmare Company. This fee helps to ensure you can purchase tickets conveniently online before they sell out, to select your ideal seats where applicable, to order Food & Beverage in advance, and to skip lines at the theatre. The ratings do not determine or reflect whether a film is "good" or "bad." They issued me a credit and the credit did not work! Purchase Receipt / Order Confirmation Number Your online ticket orders can be viewed in your My Account. Create an account to follow your favorite communities and start taking part in conversations. I used Fandango to purchase tix for the new Star Wars movie. No one under the age of 18 is allowed admittance to the feature, regardless of accompaniment or consent. Were sorry, Gold and Silver Experience tickets are no longer accepted in theatres as of July 1, 2018. I was about to purchase when the screen went blank. Only to tell me they cant help me & will have to send it to the corporate office. You can definitely purchase tickets online! Please see the official rules below. There are several ways to refund movie tickets online if you prefer doing it on the website or via email, here is the list of options at hand for requesting a refund: If you use one of the above-mentioned websites to request a refund, you agree to potentially be denied a refund or asked to contact the Customer Support team or your theater. They should be able to refund to your A-list account. When I got to the theatre they told me my tickets were in Milwaukee, Wi! When Will the Showtimes Be Available? for additional tickets. So they printed and refunded. The ORP Directory Lookup is available for validation purposes. How Do I Apply For aJob? So I was at work trying to print this and no images or barcodes were popping up. Enter the complete 10-digit phone number. The rating board places no special emphasis on any of these elements; all are considered and examined before a rating is given. Donation Request Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Phone number Phone Lookup. 34. The Regal Crown Club FAQ's can be found here. Be sure to note the expiration date on your reward and redeem in a timely manner. AMC gift cards that start with 6006 . Amazingly the purchased showed up. Do all movies have to be rated? Do not waste your time purchasing from Fandango. Any money or points on thecard will be merged to the account number you want to keep. View number of available credits for your Movie Club account. Did not know this until tickets were refused at Idaho theater. Legal Reigns supreme. DO NOT ACCEPT A CREDIT INSTEAD OF A REFUND! My eyesight cannot handle 3D screen and I explained to them and they still did not want to refund me or give me credit score. The fee is displayed on the Order Summary during the online purchase process. Recliners You can request this refund, Pricing varies by location. Go to Cinemark :). If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. When Fandango works, it's fine. If you wish to exchange your ticket, you get the VIP+ points accordingly. Refunds are available in certain limited circumstances described below. We also ask that you leave the masks at home. I received my confirmation # and there's a link to view my tickets. I received a Fandango giftcard for Christmas. It is Regals policy to support the MPAA ratings system to the fullest extent possible. As it takes up to 72 hours for you to receive a response, you can submit your query via LiveChat as well. The system prompted me to log in. When there's a problem, there's absolutely no support. What is a Mobile Ticket? Is Your Popcorn Gluten Free? Someone needs to shut them down if they cant do better than this. If your showtime has not passed, you can request a refund by providing the email address associated with your ticket purchase and the last 4 digits of your gift card or credit card. Online orders placed by Noon EST will be shipped within two business days. If you prefer calling, you can request a refund on the phone. Visit our update payment method page for a complete walk through to change/update your payment method in the Regal mobile app. On the Confirm Order page, enter the gift card number and 4-digit PIN. Do You Offer Hearing Devices? Please always use, You must be at least 60 years young to purchase a Senior Discount ticket. . As a group they view each film and, after a group discussion, vote on its rating, making an educated estimate as to which rating most American parents will consider the most appropriate. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. Paragon Theaters is proud to be a partner of Fandango. An R rating may be assigned due to, among other things, a film's use of language, theme, violence, sex, or its portrayal of drug use. It was their systems error that caused this entire issue! BitPay supports leading coins including Bitcoin (BTC), Bitcoin Cash (BCH), Dogecoin (DOGE), Ethereum (ETH), Litecoin (LTC), Shiba Inu (SHIB), Wrapped Bitcoin (WBTC), and 5 USD-pegged stable coins (BUSD, DAI, GUSD, USDC, and USDP). Check Movie Club Credit Balance. The AMC Gift Card is a prepaid gift card similar to a gift certificate that can be used to buy tickets or concessions at any AMC theatre. Ticket purchases are only valid for the location and film that is printed on the confirmation page or printed tickets. All Fandango rewards customer services employees dont want giveaway free moneys, gift cards, and stuffs to customers anymore. I received my confirmation # and there's a link to view my tickets. View recurring transaction details for previous monthly payments. Impossible to get a hold customer service over phone. Yes, as part of our compliance with the Americans with Disabilities Act, Paragon Theaters does providehearing-impaired guests with the option of using adevicethat enables close captioning for our films. You can send an email and wait 72 hours for a response, or you can try to wait for a response through the chat, which can take forever. There customer service is terrible. Visit your local theatre the find out details on matinee hours. Concessions are always on the menu with an AMC Gift Card. In that regard, as a general rule all backpacks, packages and large bags of any kind are subject to inspection. 2sandiesmail. 2023 . These boards can cause slip, trip and fall hazards for our guests as well as our staff. We will fax your bank on your behalf and, if you so choose, contact Fandango for you. No recording devices (cameras, video recorders, sound recorders, etc.) For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. Black Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. When I click on the link, the webpage comes up only as text. Yellow Tickets are not valid in California, New York or New Jersey. Still looking for answers? The restriction generally applies to the first two-weeks of a film's theatrical release, however there may be specific films in which this time period is extended based on studio contracts. We also use LouAnn Pop N Light popping oil (coconut oil) and LouAnn Buttery Topping for our popcorn, which are both gluten free. Is the ratings system a law? for each ticket they purchase. Edit your payment method for Movie Club. Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. Tickets purchased through Fandango.com can be used at AMC theatres. DO NOT USE THEM for movie tickets. Tldr: Longshot, but is there a way to transfer my AList to a completed (out of pocket) purchase? Press question mark to learn the rest of the keyboard shortcuts.
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fandango confirmation number lookup